Last updated: 13 June 2026 · Version: 2.0 Provider: NOTION TECH PTY LTD (ACN 698 318 124), ABN [to be added once issued], operating the AuditCore platform ("AuditCore", "we", "us"). Registered office: [registered office address], New South Wales, Australia. Contact: info@auditcore.com.au Customer: the entity that registers for or uses the Service ("you", "Customer").

These Terms are a legal agreement. By creating an account, clicking "I agree", or using AuditCore, you agree to these Terms. If you agree on behalf of an organisation, you warrant you are authorised to bind it.

💡 These Terms are a standard-form contract and are drafted to comply with the Australian Consumer Law (ACL), including the unfair contract terms regime in Schedule 2 of the *Competition and Consumer Act 2010 (Cth)* that applies to consumer and small-business contracts. We intend every term to be fair, reasonable and balanced. Nothing in these Terms excludes rights that cannot lawfully be excluded.

1. The Service

AuditCore is a subscription software platform for NDIS compliance management (documents, incidents, risk, feedback, continuous improvement, audits and related features). We grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription.

2. AuditCore is a software tool, not a healthcare or advisory service

AuditCore provides software only. We are not an NDIS provider, health service, legal adviser or clinical decision-maker, and we do not owe a clinical duty of care to any Participant. The Service assists your compliance; it does not replace your professional judgement, your legal obligations, or your own NDIS registration and duties.

3. Eligibility and NDIS registration warranty

You warrant that you are, or are genuinely in the process of becoming, a registered NDIS provider (or are otherwise lawfully entitled to deliver the supports to which your data relates). You must not use the Service to facilitate unregistered or unlawful NDIS activity. You are responsible for maintaining your own NDIS registration and compliance.

4. Accounts

• Provide accurate registration information and keep it current.
• You are responsible for your credentials and all activity under your account, including using strong, unique passwords and enabling available security features.
• Accounts are subject to approval; we may decline or revoke access where reasonably necessary (e.g. suspected fraud, non-payment, or breach).

5. Your responsibilities and Acceptable Use (AUP)

You agree that you will:

• have a **lawful basis and all required consents** to upload Participant, worker and other personal information;
• comply with the Privacy Act, the NDIS Act, NDIS Practice Standards, the NDIS Code of Conduct and all applicable laws;
• **review, verify and approve all AI-generated content** before relying on it, submitting it to any regulator, or presenting it as an official record (§8);
• keep your data accurate and lawful.

You must not: gain unauthorised access, reverse engineer, introduce malware, scrape, resell, overload the system, or upload unlawful content. You are responsible for the accuracy and legality of the data you input.

6. NDIS Commission cooperation

You acknowledge that the NDIS Quality and Safeguards Commission may require access to records for audits or investigations. You are responsible for meeting those requests. Where a lawful request is directed to us in connection with your data, we will cooperate as required by law and will, where lawful and practicable, notify you.

7. Fees and payment

• Fees are as shown at sign-up or in your order, in **AUD**, billed [monthly/annually] via Stripe, and [exclusive/inclusive] of GST as indicated.
• Late or failed payments: we may suspend access after reasonable notice.
• **Auto-renewal:** subscriptions renew for successive periods **unless you cancel before the renewal date**. We will give you **at least 14 days'** advance notice of an upcoming renewal or any price change, and you may cancel to avoid renewal.
• Refunds: fees are non-refundable except where required by the Australian Consumer Law or expressly stated.

8. AI features — use and limits

Parts of the Service use artificial intelligence to generate drafts, summaries and suggestions. AI output may be inaccurate, incomplete or unsuitable for your circumstances. It is a drafting aid only. You must review, edit and approve all AI output before use. You must not present unverified AI output as a completed, verified or official record, or submit it to any regulator, without your own review and sign-off. To the extent permitted by law, AuditCore is not liable for your use of AI output that you did not verify.

9. Data protection, ownership and residency

Our handling of personal information is governed by our Privacy Policy and, for Customer/Participant data, our Data Processing Addendum (DPA), which form part of these Terms.

• **Your data is yours.** You grant us a limited licence to host, process and display it solely to provide and support the Service and as described in the Privacy Policy and DPA.
• **Data residency:** your primary data is stored **onshore in Australia (Sydney)**. We will not relocate primary data storage outside Australia without giving you reasonable prior notice; certain features use overseas sub-processors as disclosed in the Privacy Policy/DPA.
• **Feedback:** any feedback you give us may be used to improve the Service; you do not acquire IP rights in the Service by giving feedback, and we do not acquire IP rights in your underlying data by receiving it.

10. Intellectual property

The Service, software and all IP in it remain owned by NOTION TECH PTY LTD. Your data remains yours.

11. Service levels, availability and backups

• We target **99.5% monthly uptime**, excluding scheduled maintenance (for which we give reasonable notice) and events beyond our reasonable control.
• **Backups:** we maintain regular system-level backups for disaster recovery. **You are responsible for maintaining your own copies/exports of your data** using the export tools we provide; system backups are for our operational recovery and are not a substitute for your own records.
• We may update or modify features. We will not materially reduce core functionality you have paid for during your current term without notice; if a change materially disadvantages you, you may terminate and receive a pro-rata refund of pre-paid fees for the unused period.
• Support is provided via [support channel] during [business hours].

12. Suspension and termination

• **By you:** cancel at any time, effective at the end of your current billing period.
• **By us:** we may suspend or terminate for material breach (including non-payment or AUP breach) not remedied within **14 days** of notice, or immediately where required by law or to protect the Service or other users.
• **On termination:** your right to use the Service ends. We will make your data available for **export for 30 days**, after which we may delete it per the Privacy Policy/DPA.
• Termination rights are **mutual and balanced** — neither party has a broader unilateral termination right than the other except as stated.

13. Consumer guarantees

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit liability for breach of a consumer guarantee for services not ordinarily acquired for personal/domestic use, our liability is limited to re-supplying the Service or paying the cost of re-supply.

14. Limitation of liability

Subject to §13:

• Neither party is liable for **indirect, consequential, special or incidental loss**, loss of profit, revenue, anticipated savings, data (beyond restoration from our backups) or goodwill.
• Our **total aggregate liability** arising out of or in connection with these Terms is limited to the **fees you paid us in the 12 months** before the event giving rise to the claim.
• We are **not liable** for loss to the extent caused by: your data or its inaccuracy; your failure to verify or approve AI output; your weak account security (e.g. shared or weak passwords); your breach of law or of these Terms; or events beyond our reasonable control.

15. Indemnity (balanced)

You indemnify us against third-party claims and regulatory action to the extent they arise from: (a) your breach of these Terms; (b) your unlawful data or lack of required consents; or (c) your fraud, wilful misconduct or negligence (meaning failure to take reasonable care). This indemnity does not apply to the extent the claim is caused by our breach, negligence or wilful misconduct. This indemnity is limited to what is reasonable and proportionate to protect our legitimate interests, and does not require you to cover our own wrongdoing.

16. Confidentiality

Each party will keep the other's confidential information secret and use it only for this agreement.

17. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (e.g. outages of upstream providers, natural disasters, government action).

18. Variation of terms

We may update these Terms. For material changes we will give at least 30 days' advance notice by email or in-platform. If a change materially disadvantages you, you may terminate before it takes effect and receive a pro-rata refund of unused pre-paid fees. Continued use after the effective date means acceptance.

19. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

20. General

• If a term is unenforceable it is severed and the rest continues.
• These Terms, the Privacy Policy and the DPA are the entire agreement.
• No waiver unless in writing. You may not assign without our consent; we may assign to a successor or related entity.

21. Contact

NOTION TECH PTY LTD (operating AuditCore) — info@auditcore.com.au — [registered office address], NSW, Australia.